Improve support and collaboration with Jira Service Management
Discover the management of IT and business services in a single platform.
A new standard for service management
It revolutionises collaboration between departments and optimises the management of requests to deliver value faster and more effectively.
With advanced tools for incident, change and ticket administration, Jira Service Management enables you to meet challenges with agility, improving internal synergy and enhancing business efficiency.
An intuitive and highly customisable platform designed to adapt and meet the needs of any business team.
Features that make the difference
Discover the features that make Jira Service Management a leading service management solution. Every feature is designed to optimise efficiency and improve collaboration, regardless of the team or objective.
It simplifies repetitive tasks and frees up valuable time to focus on what really matters.
From approval processes to automated notifications, JSM enables your teams to act faster.
Collaborate seamlessly between IT, Dev and business.
Jira Service Management creates a cohesive workflow, reducing silos and improving transparency between different teams.
Whether you are managing an IT project or a legal request, JSM is designed to be 100 per cent customised to your needs, thanks to predefined templates and advanced configurations.
The ideal choice for modern service teams
When it comes to managing business services and requests, Jira Service Management offers a unique combination of efficiency, innovation and ease of use.
- Integrated team experience
Integrate all your business tools on one platform to simplify workflows.
- Supporting innovation
Make use of advanced automation and artificial intelligence to respond to requests faster and more accurately.
- Ease of configuration and use
With Jira Service Management, your teams will be up and running in a matter of days, thanks to an intuitive interface and simple configuration.
- Optimal user experience
Comprehensive dashboards and real-time reports help you monitor team efficiency and continuously improve performance.
Integrates Jira SM with the Atlassian ecosystem
Optimise your team’s performance with the powerful integrations offered by Jira Service Management. The synergy with other Atlassian tools allows you to centralise activities and simplify processes.
Confluence centralises documentation, creating a knowledge base that can be consulted by teams to support queries and resolutions.
Take advantage of the integration with Jira, to connect Dev and IT teams, monitor developments and manage requests in real time.
With Rovo you optimise the management of resources and internal operations, ensuring that your teams work at maximum efficiency.
Not only for IT teams
Jira Service Management is not limited to IT teams. Thanks to its flexibility, it has become an essential tool for supporting different departments, improving processes and results throughout the company.
Digitise HR processes, such as holiday requests or onboarding, to improve the employee experience.
Track files and requests in a clear and structured manner, reducing errors and simplifying approvals.
Organise campaigns, monitor requests and approve materials efficiently through visual and automated workflows.
Organise and resolve financial requests with predefined workflows and automatic notifications.
Manage customer requests with clear SLAs, detailed reports and direct integration with technical teams to solve complex problems.
Manage procurement, purchase requests and approval processes with full traceability and centralised communications.
