Fast Service Management is one click away, with GetConnected
ITSM Fast & Run is the end-to-end solution that makes it possible to introduce and implement a Service management structure in very little time, as it has already been configured for various project sizes.
Why - The Modern ITSM era
Through 2023, 80% of ITSM teams that have not adopted an agile approach will find their ITSM practices are ignored or bypassed as a result of more agile ways of working being adopted elsewhere in the organization.
GARTNER - 2020
Today, ITSM has shed its ticketing aspect and is globally recognised as the means of getting organisations to function efficiently. The management of corporate services involves a multitude of elements: internal and external people, the quality of services, cost optimisation, and dialogue between the various corporate services.
Modern ITSM starts with business needs and defines efficient and scalable processes that aim to optimise costs and the user’s use experience.
ESM: ITSM for every type of user
The concept of Enterprise Service Management is born from the need to go beyond “corporate silos” and transform the portals in a Business Desk for the centralised resolution of all requests. It is an integrated approach to the management of company Systems, that, by adopting support processes, mechanisms for the coordination of the various Organisational Units involved, and single points-of contact, makes it possible to improve the quality of the service and increase customer satisfaction (internal and/or external users)
Focus on the customer and faster service
Enterprise Service Management rethinks the service’s management structure, placing the customer and their experience at its heart. To do so, it optimises the service on three value-adding axes:
…with the Fast & Run Service Management solution of GetConnected, bringing all this to organisations is now even simpler and faster!
Unleash your team’s potential
Key Points
The introduction of a request catalogue, of a single point of contact, of a knowledge base, of a chat bot makes for a better customer experience in terms of simplification, tracking, response times
The introduction of the service concept leads the company to examine the services it provides, improving, on the one hand, the awareness of the services dispensed (Catalogue), and, on the other, the understanding of services missing or to be eliminated
The introduction of structured processes, workflow, and automations makes it possible to prevent re-workings, duplication of work, or information loss, significantly increasing the efficiency of service management activities
Tracking all employee requests makes it possible to quantify requests and management times and to let the organisation evolve towards the definition of service levels
The integration of the various departments’ support groups breaks down the first silos! the evolution of ESM leads to the creation of integrated and fluid processes among the various departments
Fast implementation of an ITSM with Fast & Run Service Management
The GetConnected Fast & Run solution lets you implement a pre-configured and complete IT Service Management service, in just a few steps!
Everything included to start using it in production
It includes everything you need to launch the ITSM project in production
Fast implementation
The solution is implemented and operational in 2-3 weeks
Free licence to try
The project includes a month of free licences
Fixed costs
Implementing a project with pre-configured components gives you high levels of expenditure control
Why choose it?
- End-to-end solution: it includes everything you need to launch the ITSM project in production
- Fast Implementation: the solution is implemented and operational in 2-3 weeks
- Fixed Costs: implementing a project with pre-configured components gives you high levels of expenditure control
- Free Licence to try: the project includes a month of free licences
Go live quickly
Our end-to-end solution lets you go from installation to go live in as few as 2/3 weeks for Smart solutions
Smart content in “Plugin & Play” mode
It consists of everything needed to implement the solution, in turnkey mode, depending on the characteristics of the “package” chosen.
Set up, customer portal, workflow, widgets are already pre-configured so they can be customised and introduced, and can be activated in no time at all.
User documentation on Confluence space
Portal Group, Request Type & Custom Field
Customised home page with logo and 3 Templates
Configured based on PRIORITY
Configured with 6 swim lanes
Configured with 8 gadgets
In addition to standard reports
Customisable features & boards
The GetConnected Fast & Run solution lets you implement a pre-configured and complete IT Service Management service, in just a few steps!
OUR METHODOLOGY
Want to structure a tailor-made and highly customised project?
If you do not want to proceed directly to the implementation of the Fast&Run Service Management Solution, we can launch the standard path that envisages the design of the solution with all necessary integrations, defining the detailed implementation roadmap.
Inception is a collaborative design solution, a fast route – based on a proven method – to designing a solution in just one month, thanks to the proven method of our experts who will guide all subjects involved in the project during 4 days of analysis, whose output will be a shared activity plan. At a fixed cost.
Inception
Vision & Plan
Construction
Incremental development of the solution
Transition & Coaching
Release
Download the case studies and the free white papers!
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