Get the most out of your Atlassian tools
Put everyday problems into the hands of an external expert and let your team focus on producing value for your company.
Discover the tools and the service plans
Global Support
Global Support is the remote assistance service that supports customers in daily issues related to the Atlassian tools and promotes the best use of the systems.
Incident Management
Management of incidents that are not part of standard operations, that cause service interruptions or reduce service quality, with the goal of minimising the negative impact and restoring system functionality.
Service Request Management
Standard user requests, such as the introduction of new users, requests for access to resources and services, extraction of standard reports, etc.
Change Management
System modification requests that do not involve architectural or software configuration aspects.
Why choose us
Drastically reduce the risk of failures or inactivity times of your crucial services that are based on Atlassian applications.
Keep your user base satisfied with high tool performance and access to expert-provided support, also 24/7 for critical problems.
Help your teams remain focused on their tasks and main projects, without shouldering the management and administration of the operational tools.
Maximise the investment in your Atlassian stack, improving service and performance.
Adopt new features fast, scale your platform ad infinitum, focus on innovation rather than on infrastructure, and access support for your Atlassian apps.
How it works
TOOLS
High-velocity support: we use Jira Service Desk, the Atlassian self-service portal, to offer users a single platform from which to receive support, fast.
Knowledge-base on Confluence: for the easy retrieval of replies to needs that have been dealt with before.
Service plans
TYPE OF SERVICE
Pay-as-You-Go: only pay for requests from the portal with monthly invoicing of the actual services provided.
Subscription: annual fixed cost for an agreed number of requests.
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